Refund Policy

1. Returns

1.1 Goods may not be returned without the prior written agreement of the Seller.

1.2 Subject to sub-Clause 1.4, the Seller shall only accept returned Goods if it is satisfied that those Goods are defective and that such defects would not be apparent on inspection.

1.3 The Seller shall have the option of either replacing defective Goods upon receipt of them or shall refund to the Buyer the Price for those Goods which are defective.

1.4 The Buyer may return any Goods within six months of those Goods coming to market (that is, the launch of such goods) within 14 days of delivery provided that:

(a) the Buyer bears the risk and cost of returning the Goods;

(b) the Buyer indemnifies the Seller against any costs incurred in rectifying any deterioration of the Goods resulting from the Buyer’s incorrect handling or storage of the Goods.

1.5 The Seller shall not be liable for defects arising out of normal wear and tear, the Buyer’s failure to follow any instructions given by the Seller, misuse or alteration of the goods, negligence, wilful damage or any other act of the Buyer, its employees, agents or any other third party.